Personal data
Personal data policy
At YoEco we take care of the data you share with us the way we take care of the businesses we work with: only for what you asked for, and never to sell it.
1. Who is responsible
YoEco SAS, Colombian tax ID (NIT) 901887289-6, domiciled in Colombia. Website: https://yoeco.ai. Email for anything related to personal data: info@yoeco.ai.
2. What data we receive
When you talk to Dalia on yoeco.ai and book a demo, we receive what you write: your name, your business name, your email or phone number, what your business sells, where your customers reach you, what takes most of your time or money, the stage Dalia recommended, the day and time slot you chose for the demo and the page language.
We don't ask for sensitive data or data about children or teenagers. For security, the server uses the connection's IP address only to limit repeated submissions; it is not stored with your request. The page uses no advertising cookies or trackers.
3. What we use it for
With your authorization, we use this data to:
a) Contact you to confirm and run the demo you asked for. b) Record your request in our customer management system (CRM), which runs on Dalia, YoEco's platform. c) Prepare the demo based on what you told us about your business. d) Send you information about YoEco AI related to your request; you can ask us to stop at any time.
We don't sell or hand over your data to third parties for their own purposes.
4. Who else processes it
Your data is stored on servers contracted by YoEco, which may be located outside Colombia, with technical and contractual security measures. Infrastructure providers act as processors and may only use it to provide their service to us.
5. Your rights
As the data subject, Colombian Law 1581 of 2012 gives you the right to: know, update and correct your data; request proof of the authorization you gave us; be informed of how we use it; revoke the authorization or ask us to delete it when there is no legal or contractual duty to keep it; access it free of charge; and file complaints with the Superintendence of Industry and Commerce (SIC) after contacting us.
6. How to exercise them
Write to info@yoeco.ai with your name, the email or phone number you used and what you need.
Inquiries: we answer within 10 business days of receiving them; if that's not possible, we tell you why and the new date, which won't exceed 5 additional business days.
Claims (correct, update, delete or revoke): we handle them within 15 business days; if that's not possible, we tell you why and the new date, which won't exceed 8 additional business days. If a claim is incomplete, we'll ask for what's missing within the following 5 days.
7. How long we keep it
As long as it's needed for the purposes of this policy and, after that, only as long as the law requires. If you ask us to delete it and there is no legal duty to keep it, we delete it.
8. Security
We use encrypted connections (HTTPS), password-restricted access for the team, limits against automated submissions, and logs that contain no keys or passwords. No system is infallible; if an incident affects your data, we'll inform you and notify the authority when applicable.
9. Authorization
Before sending your request, Dalia asks you to authorize this processing with the "I accept and send" button. We store the date and the version of this policy as proof of your authorization. Without it, we don't store the request.
10. Changes
If we change this policy, we'll publish the new version on this page with its date. If the change affects the purposes, we'll ask for a new authorization.